- The check-in time is between 15.30 and 19.00. The check-out is before 10.30.
- If you arrive after 19.30 we will charge you a late arrival fee (€30,00) since an appointed person should be in charge to welcome you at the apartment.
- Early check-in or late check-out should be agreed in advance with the staff.
- Smoking in the apartments is not allowed.
- Children are welcome.
- Breakfast is not included.

“Il Vicolo” requires a € 150 deposit for the stay. The deposit must be guaranteed by credit card.
The guests authorize the “Andromeda SNC Como” to charge on their credit card all the extra services required during their stay, including the amounts due for any damage to the apartments (goods and equipment), on presentation or submission to their email of the photographic documentation of the damages. In any case, the guests are responsible to leave the accommodation in the condition in which it was on their arrival, regarding goods and equipment, recognizing that they are responsible both for their own acts or omissions and the acts or omissions of any individual who is invited during their stay in the accommodation.

“Il Vicolo” cannot be held responsible for any theft or damage to personal property of the guests.

Pets are not allowed in the apartments. There are no exceptions to this rule.

All apartments are non-smoking. A penalty of € 100 will be invoiced if the apartment is impregnated with the smell of tobacco.

We will be obliged to charge you € 75 for each key lost or not returned the day of departure.

You will be met by the manager or his collaborator directly at the apartment you have booked. We will carry out the delivery of the keys, the explanation of the function of the equipment present in the apartment and we will give you necessary information of the city of Como, of the lake and of the nearest tourist cities.
It is possible to check in at the company's headquarters (via Pessina 5/7) 250 meters away from the apartments, where there is the possibility of parking for 30 minutes and there is a luggage room. It is necessary to warn if you choose this option.

The apartment is delivered clean and tidy, including sheets and towels.
The cleaning of the apartments, of the bathrooms and the change of sheets is every 7 days.
Towels are changed every 3 days.
Anything needed for cleaning the apartment is present.
Each apartment has a dishwasher. In some apartments there is a washing machine.

The management reserves the right to terminate the stay immediately and without notice in the case that guests fail to comply with the obligations or have inappropriate behavior or abuse or acts that disturb other guests. In this case it will be required to leave the apartment immediately and guests could be expelled, if necessary, even with the help of the public force.

If you travel by car, there are 3 city parkings available at a few walking minutes from the residence (the residence is in old town, forbidden to cars).
Please notice that we can reserve for you in our office building in Via Pessina 7, a parking slot, 5 minutes by foot from your apartment, at the price of 20 € per day.
Remember that you can load and unload your luggage from your car near the residence. It’s necessary to introduce into your GPS “VIA BOLDONI” to reach the apartment.