Information


INFORMATION
- The check-in time is between 15.30 and 19.00. The check-out is before 10.30.
- If the arrival is after 19:00, self check in can be carried out. The guest must send a photo of his and all other guests' identity document (identity card or passport for EU guests. Passport for extra eu guests only) to be sent via sms, mail or whatsapp and to pay. An administrative fee of € 10 will be applied
- Any early check-ins or late check-outs must be agreed in advance and require an economic supplement.
- Smoking in the apartments is not allowed.
- Children are welcome.
- Breakfast is not included.

DEPOSIT
The guests authorize the “Andromeda SNC Como” to charge on their credit card all the extra services required during their stay, including the amounts due for any damage to the apartments (goods and equipment), on presentation or submission to their email of the photographic documentation of the damages. In any case, the guests are responsible to leave the accommodation in the condition in which it was on their arrival, regarding goods and equipment, recognizing that they are responsible both for their own acts or omissions and the acts or omissions of any individual who is invited during their stay in the accommodation.

LIMIT OF LIABILITY
“Il Vicolo” cannot be held responsible for any theft or damage to personal property of the guests.

PETS
Pets are not allowed in the apartments. There are no exceptions to this rule.

SMOKE
All apartments are non-smoking. A penalty of € 100 will be invoiced if the apartment is impregnated with the smell of tobacco.

KEYS
We will be obliged to charge you € 75 for each key lost or not returned the day of departure.

HOSPITALITY
You will be met by the manager or his collaborator directly at the apartment you have booked. We will carry out the delivery of the keys, the explanation of the function of the equipment present in the apartment and we will give you necessary information of the city of Como, of the lake and of the nearest tourist cities.
It is possible to check in at the company's headquarters (via Pessina 5/7) 250 meters away from the apartments, where there is the possibility of parking for 30 minutes and there is a luggage room. It is necessary to warn if you choose this option.
If the arrival is after 19:00, self check in can be carried out. The guest must send a photo of his and all other guests' identity document (identity card or passport for EU guests. Passport for extra eu guests only) to be sent via sms, mail or whatsapp and to pay. An administrative fee of € 10 will be applied

CLEANING OF THE APARTMENT
The apartment is delivered clean and tidy, including sheets and towels.
The cleaning of the apartments, of the bathrooms and the change of sheets is every 7 days.
Towels are changed every 3 days.
Anything needed for cleaning the apartment is present.
Each apartment has a dishwasher. In some apartments there is a washing machine.

COMPULSORY INTERRUPTION OF THE STAY
The management reserves the right to terminate the stay immediately and without notice in the case that guests fail to comply with the obligations or have inappropriate behavior or abuse or acts that disturb other guests. In this case it will be required to leave the apartment immediately and guests could be expelled, if necessary, even with the help of the public force.

CAR
If you travel by car, there are 3 multi-storey car parks in the city a few minutes walk from the residences. (A residence, "Il Vicolo" is in the historic center, forbidden to cars).
We can reserve a parking space for you in Via Pessina n. 5 (at the "Rondinella" apartments, 200 meters from the "il Vicolo" apartment, 4 minutes on foot), for 20 € per day.
Remember that you can load and unload your luggage from the car near the "Il Vicolo" residence. You need to enter the VIA BOLDONI road in your GPS to reach the apartment. In this case it is necessary to provide the car data to be sent to the traffic police to avoid receiving fines

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